Warranty

WHAT IS COVERED IN YOUR WARRANTY

As a recognised quality cabinetry manufacturer and supplier, MOD Cabinets Pty Ltd (MOD Cabinets) provides the following warranty (Warranty) in relation to its kitchen equipment, cabinetry, accessories and related products (Product(s)).

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits of this warranty are in addition to any rights and remedies imposed by Australian State and Federal legislation that cannot be excluded.

MOD warrants that, subject to the exclusions and limitations below, the Products will be free from defects in materials and workmanship for the following periods:

Cabinetry

Kitchen Hardware Components

Cooking Appliances & Whitegoods

Mixer Taps

Warranty Period

10 Years

LIfetime

24 Months

24 Months

Claims Procedure

If a fault covered by this Warranty occurs, the customer must first contact MOD Cabinets using the contact details below.
Claims for errors or transport damage must be made within 14 days of receipt of the Products.

Any warranty claim must be accompanied by:

  • Proof of Purchase (invoice);

  • Details of the defect; and

  • Any supporting documentation.

The customer must make the Product available to MOD Cabinets or its authorised repair agent for inspection and testing. If such inspection and testing finds no defect in the Product, the customer must pay MOD Cabinets’ usual costs of service work and testing.
The customer must bear the cost of the transport of the Product to and from MOD Cabinets or its authorised repair agent.

 

Exclusions

  • This Warranty does not apply:

  • to any Components carrying their own separate express warranties;

  • where the Product has been installed in an unsatisfactory manner (as determined by MOD Cabinets);

  • where the alleged defect in the Product is within acceptable industry variances;

  • where MOD Cabinets or its authorised repairer cannot establish any fault in the Product after testing and inspection;

  • where the Product has been used other than for the purpose for which it was designed and manufactured;

  • where the defect in the Product has arisen due to the customer’s failure to properly use, service or maintain

  • the Product in accordance with any instructions or user manuals that are supplied with the Product;

  • where the Product has been subjected to abnormal conditions, including environment, temperature, water, fire, humidity or similar;

  • where the defect has arisen due to abuse, misuse, neglect or accident; and

    in respect of damage or defects caused by normal wear and tear.

Limitations
MOD Cabinets makes no express warranties or representations other than set out in this Warranty.
With respect to any Component, where a failure does not amount to a major failure, MOD Cabinets will provide, at MOD Cabinets’ option, a repair, replacement or refund for the Component.
If a Product or part is no longer available and cannot be repaired, MOD Cabinets may, in its absolute discretion, replace the Product or part with a substitute item of similar quality, grade and composition where an identical Product or part is not available.

Action
Based on the inquiry, our Customer Care team will arrange for the appropriate action to take place. Please contact us at [email protected]